UK Mainland Shipping from £4.95 - Free Shipping on orders over £149!

UK Delivery:

We all know that the cost of delivery is usually the sticking point when buying online, so we have been as transparent as possible here. We make no margin on shipping at all, we use a premium service, which ensures your bottles arrive on time and more importantly in one piece.

Standard delivery to the UK Mainland is sent out for next-day delivery. Please note: If an order is received post 11 am, this will take 1-2 days business days.

SPENT

CHARGE

Less than £29

£5.95

£29 - £149

£4.95

*£150 or more

FREE

 

* Orders £150.00+ are eligible for FREE delivery to a single UK Mainland address.

For Northern Ireland shipping:

Delivery times are 3-5 days, and costs are a little higher.

1 bottle 2 bottles 3 bottles 4+ bottles
Northern Ireland £15.50 £16.50 £19.00 £25.50

 

The rest of Ireland:

Delivery times are 2-5 days, and costs are a little higher, as Ireland now counts as an export.

1 bottle  2 bottle 3 bottles  4-6 bottles 7-12+ bottles 
Rest of Ireland £14.50 £15.50 £16.50 £19.00 £25.50

 

We always aim for a same-day despatch, however, some products may be in our other warehouse, this takes a few days to have transferred over. We also occasionally offer wines on a ‘pre-order’ basis. In the event of a delay to your delivery, one of our team will be in contact. Please also note that we currently only offer weekday delivery. If you wish to stipulate a delivery day, or if you Have any questions about our deliveries, feel free to get in touch with us via email: hello@plonkwine.co 


Packaging:

We use an innovative packaging system specifically designed for the shipping of premium-priced bottles. The Plonk wine packaging has gone through vigorous development and myriad crash tests conducted in accordance with the strictest international standards. Made entirely from premium grade recycled cardboard, our packaging delivers an exceptionally high level of protection.

Order Tracking:

All of our orders are fully tracked, our courier will issue you with a delivery time by text or email, which you can alter if you are not in. You will receive email and sms updates so you can track the progress of your delivery all the way.

Delivery Conditions:

All deliveries will need to be signed for (electronically) by an adult, 18+ on arrival. We refuse to sell alcohol to anyone who is, or appears to be, under the age of 18. By placing an order you confirm that you are at least 18 years of age and we, reserve the right to ask for a form of ID if we are unsure about the recipient’s age. Alcohol will not be delivered to anyone who appears intoxicated. Please drink responsibly and refer to www.drinkaware.co.uk for more info.

Due to delivery restrictions, we are unable to deliver on weekends or Bank Holidays.

We are all about flexibility. So if you have special instructions or wish to include a special note, please let us know and we will do our best to make it happen.

In the unlikely event that you haven’t received your order after the 1-3 day period, please reach out to us and we will get it sorted.

UK Returns:

If your wine is not what you ordered please let us know within 14 days and we will arrange for the collection and re-despatch of a replacement order. 

We take special care to ensure your goods are packaged securely, however, some breakages can occur, usually in peak times. Any damage to an order that has occurred during transit must be reported to us within 1-3 days on receipt of the goods. If there is visible damage on delivery, this must be reported to the courier. All goods must be examined and we must be notified by email hello@plonkwine.co of any breakages immediately. We may ask you to send us photos of the damage before further action is taken.

From time to time we all find the odd faulty bottle, if this occurs, please let us know straight away and make sure you keep the bottle (plus stopper and contents), so that we can arrange for collection and return to HQ for examination. Please note that faulty wines can only be returned and credited up to 30 days from receipt of your order. Unfortunately we are unable to replace any wines from our 'fine wines' collection and these wines are purchased ‘sold as seen’.

Should you be dissatisfied with your order, the cost of returning the order will be at your expense.

International Delivery:

The UK is no longer part of the EU's Single Market and Customs Union since 1st January 2021, the UK EU Trade and Cooperation Agreement (TCA) has been provisionally applied. This means that the parcels you send into the European Union are subject to customs formalities. It's really important that you provide full and accurate contact details for your parcel. Our shipper will need to contact you for Customs Clearance - and to make sure that you receive the Predict notification. 

Once your parcel has left the UK and passed through the ports, our trucks go to one of our customs clearance Hubs, where the import clearance formalities take place. If the total declared value of the items in your parcel is over the value of 150 Euros (£130 approx), then depending on the type and origin of these goods, they are also assessed for duty according to the EU tariff. Once the duties and taxes have been calculated, these charges will need to be paid through the courier's secure payment gateway (a link will be sent) before the parcel can continue its journey to the recipient.

Should your parcel be returned to us, we will refund you for the value of bottles, however the delivery charge is non-refundable.

Please see our tiered pricing below:

EU Tier 1 - France, Germany, The Netherlands & Belgium

EU Tier 2 - Spain & Italy

EU Tier 3 - Portugal 

1 bottle  2 bottles  3 bottles  4-6 bottles  7-12 bottles 
EU Tier 1 £17.00 £19.00 £21.00 £24.00 £30.00
EU Tier 2 £20.00 £21.00 £22.00 £26.00 £32.00
EU Tier 3 £21.00 £22.00 £27.00 £28.00 £34.00

 

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